Understanding the Self-Exclusion Process at Spinpolo
Self-exclusion is a critical responsible gambling tool that allows players to voluntarily restrict their access to a gaming account for a set period. At Spinpolo, the process is designed to be straightforward and secure. To initiate self‑exclusion, log into your account and navigate to the “Responsible Gambling” section under your profile settings. There you will find a detailed form requiring you to select the exclusion duration and confirm your identity. Once submitted, the request is typically processed within 24–48 hours, and you will receive a confirmation email. The exclusion applies to all real‑money games, including slots, table games, and live dealer offerings. It is important to note that self‑exclusion cannot be reversed early; you must wait until the selected period ends.
Available Self‑Exclusion Durations and Their Impact
spinpolo offers several duration options to suit different needs. The most common periods are 30 days, 90 days, 6 months, 1 year, 2 years, and indefinite (permanent). Each duration comes with specific consequences. During the exclusion, your account will be blocked from deposits, bets, and withdrawals — except for pending withdrawals that were initiated before the exclusion. The timer starts from the moment the exclusion is approved. For indefinite exclusion, you must contact customer support after at least 12 months to request removal, and the removal process takes an additional 7–14 days for review. Players who choose shorter periods (30 or 90 days) can resume play automatically once the time expires, though they are strongly advised to reconsider.
| Duration | Automatic Re‑activation | Minimum Cooling‑Off Before Reversal | Notes |
|---|---|---|---|
| 30 days | Yes | N/A | Account unlocked after 30 days; no manual action needed. |
| 90 days | Yes | N/A | Same as 30‑day but longer break. |
| 6 months | Yes | N/A | Account auto‑reactivates after 6 months. |
| 1 year | No | Must contact support; review up to 7 days | After 1 year you can request removal. |
| 2 years | No | After 2 years; review up to 14 days | Longer commitment required. |
| Indefinite | No | After at least 12 months; review up to 14 days | Permanent unless you request removal. |
Required Documents and Verification Steps
When you submit a self‑exclusion request, Spinpolo casino may ask for additional identity verification to prevent fraudulent requests. Commonly required documents include a clear photo of your government‑issued ID (passport, driver’s license, or national ID card), a recent utility bill or bank statement to confirm your address (dated within the last 3 months), and a selfie holding your ID. These documents are uploaded directly through the secure form. Processing usually takes 1 business day if all documents are valid. After verification, the exclusion is locked. Note that Spinpolo bonus offers and promotional emails are also suspended during the exclusion period — you will not receive any marketing or bonus notifications.
Troubleshooting Common Issues
Some players encounter problems during self‑exclusion. The most frequent issue is the “exclusion not applied” error. This often happens if you have an active withdrawal or a pending bonus. Ensure all pending withdrawals are cancelled and that any active Spinpolo no deposit bonuses are forfeited before submitting. Another common problem is forgetting the chosen duration — you can check your status under “Responsible Gambling” in your account settings. If you cannot find the self‑exclusion section, contact live chat support (available 24/7) and they will guide you. For those who accidentally applied for the wrong duration, the policy states that changes are not allowed during the first 48 hours; after that, you must wait until the period ends. If you have lost access to your account email, you can submit a request using the same ID documents through a new support ticket.
- Always cancel pending withdrawals before starting self‑exclusion.
- Double‑check the duration you select – changes are rarely permitted.
- Save the confirmation email with your exclusion ID for future reference.
- If you are on indefinite exclusion, set a calendar reminder 12 months later to review your decision.
- Remember that Spinpolo promo code bonuses cannot be used during the exclusion period.
How Self‑Exclusion Affects Bonuses and Free Spins
All bonus balances, including any ongoing Spinpolo free spins promotions, are forfeited when self‑exclusion begins. This is a standard industry practice to ensure you fully disengage. If you had an active bonus with a wagering requirement, that bonus and any winnings from it are lost. After the exclusion period ends, you may be eligible for new bonuses, but the welcome bonus or reload offers typically require a fresh registration or a request to be reinstated. The casino does not automatically restore previous bonuses. It is advisable to review the terms of any active Spinpolo bonus before excluding — sometimes it is better to complete wagering first if the amount is small. Note that the self‑exclusion applies to all accounts linked to your personal details, so creating a new account to bypass the block is a violation and may lead to permanent closure.
Step‑by‑Step Guide to Requesting Removal
When your selected duration has ended and you wish to return to playing, follow these steps. First, log in to your account — if the exclusion was temporary (30 days / 90 days / 6 months) and the period has elapsed, the account will be automatically reactivated. For longer exclusions, contact customer support via live chat or email and request removal. You will be asked to confirm your identity again. Provide your full name, registered email, and the exclusion ID from your original confirmation. Support will then initiate a cooling‑off review that lasts 7–14 days. During this review, you will be given a mandatory reflection period. After approval, your account is fully unlocked, and you can deposit, play, and claim bonuses again. It is a good idea to set deposit limits or other gambling controls upon return to maintain healthy habits.